If you or someone traveling with you has a disability, the long queues at Walt Disney World or Disneyland can be frustrating.

Disney recognizes this, which is why it offers Disability Access Service to eligible guests.

Rather than waiting in a standard line, those registered for DAS can wait in a virtual queue and return at a predetermined time.

Let’s look at Disney’s Disability Access Service, who it’s meant for and how it works.

What is the Disability Access Service?

For the unfamiliar, DAS is an accessibility program designed by Disney for guests with disabilities who have difficulty waiting in long lines. This service is available at both Disney World and Disneyland.

Rather than waiting in a standard queue, those utilizing DAS select a return time for an eligible attraction and wait elsewhere until it’s time to return. During the waiting period, guests may head to a ride with a short wait, grab food, shop or even stop at the restroom.

Guests may only have one return time at a time; the existing return time must be redeemed (or canceled) before selecting a new attraction.

DAS eligibility

Who qualifies for a Disability Access Service pass at Disney World or Disneyland?

Guests can request DAS for various reasons, whether cognitive or physical. However, it is not just a pass for those who don’t like waiting. Disney will permanently ban and revoke all tickets, annual passes or other purchased park products if it finds a guest dishonest in obtaining the service.

To register, guests have two options. First, if their visit is less than 30 but more than two days away, they can choose to register in advance through Disney’s website.

To do so, the person with the disability must be able to conduct a video call and answer questions.