Getting ahold of a customer service representative can be a challenge, especially when it comes to large corporations with many departments. Hilton offers several ways for guests to receive assistance, including by phone or email, through the hotel’s app, or online.

Here's how to contact Hilton hotel customer service so you can get your questions answered quickly.

Contact Hilton customer service by phone

If you need to reach a Hilton customer service representative, you can contact them by phone. While you can find a list of global Hilton customer service numbers on the hotel chain’s website, the main Hilton customer service number for U.S.-based travelers is 888-4HONORS (888-446-6677).

Elite status members get their own dedicated Hilton Honors customer service phone number at 800-4HONORS (800-446-6677).

Note that hold times can vary based on call volume, and not all of Hilton’s customer service numbers outside of the U.S. are toll-free. Check Hilton's website to find out whether the number you plan on calling is toll-free.

We recommend contacting Hilton by phone for time-sensitive or complex issues or questions.

For example, a phone call would be best if you accidentally booked a nonrefundable stay at the wrong hotel or if you noticed incorrect charges on your hotel bill.