Before booking any travel ticket, it's important to understand the refund rules and change and cancellation policies that are in place. This way, if your plans change or something unexpected happens, you'll know if you're able to get a full refund or get credit for a future trip. This helps avoid the awful feeling when you realize you won't be able to get a refund or you'll have to pay a hefty change fee because your travel plans changed.

Whether you’re planning to fly soon or pursuing a refund, we have the information you need to understand the JetBlue refund policy.

JetBlue’s refund policy

As long as you’ve booked travel at least seven days before the scheduled departure date, you’ll be eligible for a full refund for up to 24 hours from the time of booking. You’ll be charged no fees, and your refund will be given back to the original form of payment. This is policy mandated by the U.S. Department of Transportation and applies to all fares on all airlines.

How to change or cancel a reservation

If you need to cancel or change your travel plans, you have a couple of options. The easiest way to make changes to your trip is to log in to your TrueBlue account. In the top menu area, click on Manage Trips. Under Upcoming Travel, click on the trip that you want to manage.

If you prefer to make changes over the phone, that’s possible too. You can call 1-800-JET-BLUE (538-2583) to speak with a customer service representative and make a JetBlue refund request.