The Southwest Airlines boarding process is a practice perhaps more polarizing than whether pineapple belongs on pizza. But one thing’s for sure: The Southwest boarding process is certainly unique.
There are no assigned seats. There’s no guarantee you’ll get that coveted window seat behind the exit row (which means no seat directly in front of you). There’s no guarantee you’ll end up seated next to your bestie.
Yet it also means you get to pick your seat from whatever is available once you get on the plane. If the guy in Row 3 has already whipped out his tuna sandwich, maybe you opt for a seat at least a few rows back.
The Southwest boarding process is also theoretically more efficient (at least according to MythBusters) than most boarding systems with assigned seats. So how does the process work? We unpack Southwest’s boarding method to help you get the best seat on your flight.
Unlike some credit cards offered by other major airlines, Southwest cards don't automatically get you priority boarding. But they do cover some of your costs when you pay to get a better boarding position:
Southwest Rapid Rewards® Priority Credit Card
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Southwest Rapid Rewards® Premier Credit Card
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Southwest Rapid Rewards® Plus Credit Card
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NerdWallet's ratings are determined by our editorial team. The scoring formula takes into account the type of card being reviewed (such as cash back, travel or balance transfer) and the card's rates, fees, rewards and other features.
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Annual fee
$149
$99
$69
Boarding benefit
Reimbursement for 4 upgraded boardings, when available, each anniversary year.
Reimbursement for 2 EarlyBird check-ins each anniversary year.
Reimbursement for 2 EarlyBird check-ins each anniversary year.
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How to get reimbursed
To receive reimbursement for an upgraded boarding or EarlyBird Check-In, you must pay for it with the card. Reimbursement will appear as a credit on your statement within one to two billing cycles.
Rather than assigning seats to passengers, Southwest has an open seating style. As far as determining who gets to pick their seats in which order, here’s how it works:
A Southwest boarding group (either A, B, or C) and position (1-60) will be assigned to you at check-in and it'll be printed on your boarding pass. Group A boards first, then group B, and afterwards group C.
If you end up with A1, then it’s your lucky day — you’ll likely get to be the first passenger on the plane. There may be some exceptions for people with certain disabilities, pre-boarders or people on an earlier connecting flight.
Here’s what a boarding pass with the boarding position looks like. This passenger will board with group A and has a boarding position of 40.
If you like to be the first on the plane, aiming for boarding group A is a good idea. If you end up with C60, well, hopefully, you’re fine with the middle seat near the bathroom.
As the gate agent prepares the plane for boarding, they’ll call boarding groups (e.g., Group A, 1-30). From there, you’ll have to head to one of the numbered posts at the gate area, broken up into smaller blocks (e.g., position 1-5). Stand between the corresponding posts based on your boarding position.
Once onboard, pick any open seat, stow your stuff in the overhead bin or under the seat in front of you, and get ready for takeoff.
Here’s the order of Southwest's boarding groups, from first to last:
Southwest allows people who have a specific seating need to accommodate their disability, who need boarding help, extra time, or who need help stowing an assistive device to board first. To be a part of that group, you’ll have to request preboarding from a Southwest customer service agent at the ticket desk or departure gate.
Expect to be asked what Southwest calls "fact-finding questions" to decide if you meet the qualifications for pre-boarding. If you do, you’ll receive a boarding pass with a specific preboarding designation, and you’ll be allowed to preboard with one companion. If you’re traveling with more than one other person, they’ll typically have to board with their original group.
People who are preboarding are not allowed to occupy an exit row seat.
The first set of people to board Southwest flights are people with seats in A1-A15, which is typically filled with Southwest elite flyers, people who purchased Southwest Business Select fares and those who paid extra for their tickets before boarding (you can purchase any leftover upgraded boarding positions in the A1-A15 category either online through Southwest's upgraded boarding portal within 24 hours of departure, or at the gate).
The rest of the A group follows with A16-60.
If you don’t qualify for preboarding but need extra time to board, you can board after the A group but before the following Family Boarding and B groups. You’ll still need to speak to a Southwest customer service agent, who will print you a new boarding pass with an extra time designation, indicating that you can board with this group.
If you’re traveling with a child 6 years old or younger, you and up to one other adult can board during Family Boarding, which occurs before the B group. Active military traveling in uniform may also board during this time.
Everyone else now gets to board, with the B group going next. And for large and full flights, there’s a C group. Both groups board in numerical order starting with position 1 and moving to position 60.
There are a few ways to get an early Southwest boarding position, but many of them come at an extra cost. If you don’t want to pay anything more than what the Wanna Get Away, Wanna Get Away Plus or Anytime fares already cost, your boarding position will be decided based on the order you’ve checked in.
You can check in online at Southwest.com or on the app beginning 24 hours before your flight's scheduled departure time. Or, you can check in at the airport or with an agent at the airport. But, the longer you wait, the worse the boarding position you’ll have.