JetBlue Airways is popular with travelers because the airline is known for extra legroom and free Wi-Fi on all flights. Plus, the JetBlue TrueBlue rewards program is straightforward and has no blackout dates, making it easy to earn and redeem points to use toward award flights to popular domestic and international destinations.

JetBlue's customer service has also helped the airline attract loyalists while earning numerous customer satisfaction honors. Here's our guide to contacting JetBlue for any customer service needs.

How to contact JetBlue customer service

Speaking with a customer service agent on the phone isn't the only way to communicate with JetBlue customer service. First, you may also consider browsing JetBlue help, which includes guides and policies for common issues.

Phone

You can reach JetBlue customer service by calling 800-538-2583 and speaking with a customer service agent to discuss new or existing flight reservations, vacation packages, TrueBlue account information and more. Keep in mind, you’re subject to a $25 fee when booking a JetBlue flight over the phone; however, you can ask for this to be waived if you’re having issues booking online.

JetBlue frequent flyers with Mosaic status have a dedicated phone number, 877-538-8783, to call for expedited service.

If you’re calling about delayed or damaged baggage, there’s a separate phone number, 866-538-5438.

Email

To communicate with JetBlue customer service via email, use [email protected]. Depending on the urgency of your inquiry or request, you’ll likely want to reach out through an alternative method because responses can take several days.

Online chat

To chat live with JetBlue customer service, you’ll have to download the JetBlue mobile app, since there’s no live chat feature through the JetBlue website. Start a conversation by tapping the "More" icon, then "Help" and "Chat with us." Then, wait to be connected with a customer service agent.

Social media

JetBlue's social media accounts aren't just for sharing deals on airfare. You can also send messages through JetBlue's Twitter or Facebook and seek help regarding your customer service request. Similar to email, there's no guarantee that you’ll receive a timely response, so you may consider calling if you have an urgent request.

Text

Through the JetBlue mobile app, you can start a text message conversation with customer service by tapping on the "More" icon, then "Help" and "Text us."

Alternatively, if you have an Apple device, you can communicate with JetBlue customer service through Apple Business Chat by tapping "Start the conversation" on the JetBlue "Contact us" page on your device.

Common customer service topics

Regardless of the method you choose to connect with JetBlue customer service, here are tips to prepare to make your customer service experience efficient.

Reservation and refund issues

If you're not successful when trying to make changes to a reservation through JetBlue's "Manage your flight" page, you can contact JetBlue customer service to assist with changing or canceling a flight reservation. Customer service can also provide details on the status of refunds for previously canceled flights.